If something doesn't serve you.
We would rather refund your money than leave you with a course or book that does not earn its place in your life.
Last updated: this notice is a working draft and will be finalized with counsel before commercial launch.
If a course, audiobook, ebook, journal, planner, devotional, or bundle does not serve you, write to support@relationale.net within 30 days of purchase and we will issue a full refund.
Courses: 30 days from enrollment, provided no more than 40 percent of lessons have been completed.
Digital products (ebooks, audiobooks, journals, planners, devotionals, printables, bundles): 30 days from purchase.
Write to support@relationale.net with your order reference and a short note about what didn't work. A reply is typically issued within three business days. Refunds are processed to the original payment method.
- Purchases made more than 30 days before the request are reviewed case by case.
- Free items and promotional credits are not refundable.
- Abuse of the policy (repeated refunds combined with continued access attempts) may result in account closure.
Items you keep remain in your library permanently. Refunded items are removed from your library at the time of refund.